Refund policy

Refund & Returns Policy

Returns & cancellations

We hope you love your purchase. However, if you change your mind, you may notify us that you wish to cancel your order within 14 days of receiving it, where a statutory right to cancel applies.

Once you have notified us of your cancellation, the item must be returned within the following 14 days.

Please contact us before returning an item so that we can provide the appropriate return instructions.

Change-of-mind returns

The cost of returning an unwanted item is the buyer's responsibility. We strongly recommend using a tracked and appropriately insured postal service, as the buyer remains responsible for the item until it is received back by us.

Where a statutory cancellation right applies, we will refund the purchase price together with the cost of our standard outbound delivery. If you selected a more expensive or upgraded delivery service, any additional amount above the cost of our standard delivery service will not be refunded.

Condition of returned items

Returned items must be returned in the condition in which they were received.

Any original boxes, cases, pouches, paperwork, labels, accessories or other items supplied with the purchase should also be returned.

For collectible vintage items, original packaging and accessories can form an important part of the item's value. If an item is returned incomplete, damaged, altered or has been handled beyond what is reasonably necessary to establish its nature, characteristics and functioning, we reserve the right to make an appropriate deduction from the refund where permitted by law to reflect any reduction in value.

Vintage & antique condition

Our stock consists predominantly of vintage and antique items. Signs of age, previous use, manufacturing variations and age-related wear may therefore be present.

We carefully describe and photograph our items and disclose notable flaws or condition issues that we identify. Please read the full description and examine all photographs before purchasing.

An age-related characteristic, wear or flaw that was accurately described or clearly shown before purchase does not become a fault simply because the buyer subsequently decides that they do not like or expect it.

This does not affect your statutory rights where an item is faulty, materially not as described or otherwise does not conform to the contract.

Incorrect or incomplete delivery addresses

Buyers are responsible for providing a complete and accurate delivery address when placing an order.

We are not responsible for delays or additional costs resulting from incorrect or incomplete delivery information supplied by the buyer.

If an order is returned to us because an incorrect or incomplete address was provided, we will contact the buyer once it has been received back. Where legally permitted, any additional postage or re-delivery costs arising from the incorrect information will be the buyer's responsibility.

Uncollected parcels & failed delivery

Buyers are responsible for accepting or collecting their parcel where required and for responding to reasonable delivery or collection instructions issued by the carrier.

If a parcel is returned to us because it was not collected, delivery was refused, the buyer failed to respond to the carrier's delivery or collection instructions, or delivery could not be completed for reasons attributable to the buyer, we are not responsible for any resulting delay.

Once the parcel has been safely returned to us, we will contact the buyer regarding the available options.

Where legally permitted, additional postage or re-delivery costs resulting from the buyer's failure to receive or collect the parcel will be the buyer's responsibility.

Returned-to-sender parcels

A refund cannot be processed simply because tracking shows that a parcel is being returned to sender.

We must first receive the parcel back and, where appropriate, check the condition and contents of the returned order before processing any refund due.

Any refund will then be handled in accordance with this policy and applicable consumer law.

Refused deliveries

Refusing delivery does not automatically remove the buyer's responsibilities in relation to the order or constitute an immediate refund.

Once the parcel has been returned to us, we will deal with any cancellation and refund in accordance with applicable consumer law and this policy.

Where legally permitted, additional costs resulting from an unjustified refusal of delivery may be the buyer's responsibility.

Cancellation after dispatch

If an order has already been dispatched when you contact us to cancel, we may be unable to stop or intercept the shipment.

Once received, the item should be returned in accordance with the applicable returns procedure above.

Lost or delayed parcels

If your parcel appears to be significantly delayed or lost, please contact us so that we can investigate with the delivery carrier.

Please do not independently dispose of documentation or take action that could prejudice a carrier claim.

Our use of a postal or courier service does not remove any responsibility we have to you under applicable consumer law.

Items damaged in transit

If an item arrives damaged, please contact us as soon as reasonably possible.

Please retain the item, its original shipping packaging and packing materials while the matter is being investigated. We may reasonably request photographs of the item, damage and packaging to help us assess the issue and make a claim with the delivery carrier.

Please do not discard damaged items or packaging until we confirm that they are no longer required.

This does not affect your statutory rights.

Faulty or materially not-as-described items

If you believe an item is faulty, materially different from its description, or otherwise does not conform to the contract, please contact us as soon as possible with details of the issue.

We will deal with the matter in accordance with your applicable statutory consumer rights. Where we are legally responsible for the cost of returning an item, this will not be treated as a change-of-mind return at the buyer's expense.

Refund processing

Where a refund is due, it will be made to the original payment method, subject to applicable consumer law and the payment provider's processing times.

We may withhold reimbursement until we have received the goods back, or until you provide evidence that you have sent them back, where the law permits us to do so.

International orders

International deliveries may be subject to additional requirements depending on the destination and the delivery service used. Duties, taxes and customs arrangements are explained in our Shipping Policy.

Please follow the carrier's instructions regarding delivery and customs clearance. Additional costs caused by a buyer's failure to provide information or take action reasonably required for delivery may be the buyer's responsibility where permitted by law.

Your statutory rights

Nothing in this policy is intended to exclude, restrict or replace any rights or remedies that cannot lawfully be excluded under applicable consumer law.