Shipping policy

Shipping Policy

Order processing & dispatch

Orders are carefully prepared and packed to protect our vintage and collectible items during transit.

We aim to dispatch orders within the timeframe shown at checkout or on the relevant product page. During particularly busy periods, dispatch times may occasionally be longer. If there is a significant issue affecting your order, we will contact you.

Once your order has been dispatched, you will receive shipping confirmation and tracking information where applicable.

Delivery services

We use reputable postal and courier services appropriate to the destination, value, size and weight of the order.

The delivery service used may therefore vary between orders.

Where tracking is provided, please use the tracking information supplied to follow the progress of your parcel.

Delivery estimates

Any delivery dates or timescales shown at checkout or provided by a carrier are estimates unless expressly stated otherwise.

Postal delays, customs processing, adverse weather, industrial action and other circumstances outside our reasonable control can occasionally affect delivery times.

If your order is significantly delayed, please contact us and we will investigate with the carrier.

UK delivery

UK orders are sent using an appropriate postal or courier service according to the size, weight and value of the order.

Available delivery options and charges are displayed at checkout.

International delivery

We ship internationally to the destinations made available at checkout.

International shipping charges are calculated according to the destination and the size, weight and/or value of the order.

Large orders may need to be packed before the final shipping requirements can be established accurately. Where this is relevant to an order or quotation, we will explain this to the customer.

Duties, taxes & DDP

For destinations where Delivered Duty Paid (DDP) shipping is offered or required, applicable import duties and/or taxes may be collected as part of the order or shipping charge so that the shipment can be sent with those charges prepaid.

The amount can depend upon the destination, value, nature and final packed weight of the goods. For this reason, we may not always be able to determine the complete landed shipping cost of a large or combined order until the items have been packed and the shipment details are known.

Where duties and taxes have been collected by us for a DDP shipment, customers should not normally be required to pay those same import charges again upon delivery.

For destinations or services where duties and taxes are not prepaid, the recipient may be responsible for import duties, taxes, customs charges or carrier fees imposed by the destination country.

Any applicable arrangement will depend upon the destination and shipping method used.

If you believe you have incorrectly been asked to pay an import charge that has already been collected from you as part of a DDP shipment, please contact us before making a duplicate payment where reasonably possible so that we can investigate.

Customs clearance

International customers are responsible for providing any information reasonably required by the carrier or customs authorities to complete delivery.

Customs procedures can occasionally delay international shipments. Such processing times are outside our direct control, although we will assist with reasonable enquiries where possible.

Buyers must not request that we incorrectly declare the value, nature or contents of an international shipment.

Delivery addresses

Please check your delivery address carefully before completing your purchase.

The buyer is responsible for providing a complete and accurate delivery address.

If you notice an error before dispatch, please contact us immediately. We will make reasonable efforts to correct it, but we cannot guarantee that an address can be changed once an order has entered the dispatch process.

We are not responsible for delays or additional costs resulting from incorrect or incomplete delivery information supplied by the buyer.

Failed delivery & collection

Customers are responsible for accepting or collecting their parcel where required and for responding to reasonable instructions or notifications from the delivery carrier.

This can include arranging redelivery, collecting a parcel from a delivery office or collection point, or providing information reasonably required to complete delivery.

If a parcel is returned to us because it was not collected, delivery was refused, the address supplied was incorrect or incomplete, or the recipient failed to respond to the carrier's reasonable delivery or customs instructions, we are not responsible for resulting delays.

Where legally permitted, additional postage or re-delivery costs arising in these circumstances will be the buyer's responsibility.

Returned-to-sender parcels

If a parcel is being returned to us by the carrier, we must normally wait for it to arrive back before we can determine the appropriate next step.

Tracking showing “return to sender” does not mean that the parcel has already been received by us.

Once it has been safely returned, we will contact the customer regarding re-delivery or any refund due in accordance with our Refund Policy and applicable consumer law.

Refused parcels

Please contact us rather than simply refusing delivery if you wish to cancel or return an order.

Refusal of delivery does not automatically create an immediate refund.

We must normally wait for the shipment to be returned to us before dealing with the order in accordance with our Refund Policy and applicable consumer law.

Lost parcels

If tracking indicates that your parcel may be lost, please contact us.

We will make the appropriate enquiry or claim with the carrier. Customers should cooperate with reasonable requests for information required to investigate a missing shipment.

Our use of a postal or courier company does not remove any responsibility we have for delivery under applicable consumer law.

Damage in transit

We take considerable care when packing our vintage and collectible items.

If an order arrives damaged, please contact us as soon as reasonably possible and retain the item, shipping box or envelope, packing materials and any damaged packaging.

We may reasonably request photographs of the parcel, packaging and damage so that we can investigate and, where appropriate, make a claim with the carrier.

Please do not dispose of the item or packaging until we confirm that it is no longer required.

Your statutory rights are not affected.

Combined orders

Where practical, we may combine multiple items into one shipment.

Because the final parcel dimensions, weight, value, destination and any applicable duties or taxes can affect the shipping cost, we may need to pack a larger order before its final delivery cost can be accurately established.

We therefore cannot guarantee a blanket shipping discount on multiple-item or international orders before the complete shipment has been calculated.

Where an overpayment of shipping has genuinely occurred and a refund is appropriate, we may refund the excess once the final shipping cost is known.

Your statutory rights

Nothing in this Shipping Policy excludes or restricts any consumer rights or remedies that cannot legally be excluded.